Pete is an influential, collaborative, resilient and engaging leader that can work both autonomously and as part of a team. His significant leadership experience in the contact centre industry has been built on three core beliefs; success is most easily and effectively delivered through your people; the customer, whether internal or external, is at the heart of everything you do; and that embracing technology can enable efficient and enhanced customer and employee outcomes.  The depth of his achievements across 20+ years in the contact centre industry is evident with a track record of delivering innovative solutions and tangible business outcomes.

The following are his core strengths and areas of expertise:

Contact Centres – significant expertise in workforce planning, operations management, BPO and outsourcing, reporting & analytics

Building capability – a passionate advocate of coaching and mentoring, building strong, motivated teams that embrace change and challenge the status quo to deliver innovative solutions and outstanding results

Technology – a digital native and a champion of the use of technology to solve problems or to deliver digital customer contact experiences, and an expert in translating business needs into technical solutions